1 month ago
Chronicle Live
The tenant explained to Believe Housing that her son, who is autistic with sensory issues, would no longer use the bathroom due to fear of the ceiling collapsing. Nine months from this point, the works still had not been completed, prompting the landlord to visit the property. Believe Housing said that the delays were due to the pandemic and offered the tenant compensation of just £100. But the housing ombudsman service said the justification “did not go far enough”, instructing the landlord to pay the tenant £1,500. Richard Blakeway, of the housing ombudsman, said: “In this case there were considerable unexplained periods where the landlord did not demonstrate that it took any robust action in attempt to progress the repairs.
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